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APPLIED HUMAN DYNAMICS · Professional · For employers

Human Skills Are Not Soft Skills.

Success happens between people.

Strategies rarely fail for lack of knowledge. They fail because of what happens between people. APPLIED HUMAN DYNAMICS Professional makes a manager effective exactly there: in the team, with customers and with stakeholders.

At a glance

The programme in brief

What gets stuck between people costs money.

A project stalls because two heads of department cannot work together. It does not show up in any cost centre. It is expensive all the same. A good strategy alone is not enough when the dynamics between people block its implementation.

Duration
12 weeks; starts 28 January 2027, then join any month
Time
about 2 hours a week, of which 60 minutes live
Format
live online, one session a week from two time slots, case work on own situations in small groups
Qualification
Certified Negotiation and Conflict Manager, private certification
Provider
Akademie für Verhandlungs- und Konfliktführung, Dr. Jennifer Helgert

What the manager can do afterwards

Visible in everyday work, from the first weeks.

  1. 01She recognises conflict dynamics early and clarifies them in conversation before they escalate.
  2. 02She leads critical, clarifying and separation conversations in a structured way, with the conversation tool YOU → I → WE.
  3. 03She negotiates internally and with customers on the basis of interests, so that result and relationship hold.
  4. 04She gets stakeholders behind decisions, even across departmental boundaries.
  5. 05She steers her own reaction under pressure and stays capable of acting in critical moments.

How learning reaches everyday work

Twelve weeks instead of one seminar day.

A seminar gives input and ends. Research on leadership training shows that it clearly changes behaviour at work, and more so when sessions are spread over weeks and practised (Lacerenza et al. 2017, meta-analysis of 335 samples). Here the manager works on her own situations every week, applies what she learns and discusses what happened. The new is tried out before it is forgotten.

  • Live with Jennifer, 60 minutes every week, two sessions to choose from
  • Case work on own situations in small groups
  • The key insights after every session to read up on

Confidential

There are no recordings. Cases are discussed anonymously; internal company matters do not leave the group.

Invoice and process

How the manager joins the programme.

  1. 01Conversation with the participant, with HR if you like
  2. 02Registration
  3. 03Invoice to the company

Questions are welcome at office@dr-jennifer-helgert.com

For whole teams there are in-house programmes. They start with a gap analysis: where you stand today, where you want to go and which human dynamics are slowing you down.

Enquire about in-house