At work or in personal relationships, success is rarely just a question of knowledge, skill or strategy. It happens between people: in trust, in decisions, in relationships and in the ability to stay capable of acting under pressure.
In your organisation the difficult conversations land with you: between managers and teams, at interfaces, in times of change. What is often missing is a method to clarify these dynamics early and give managers tools they apply themselves.
In Practitioner you learn exactly that. And you learn to pass the method on in-house, in your own trainings and workshops.
Read dynamics
Support people
Shape outcomes
Pass on knowledge
For HR, people development and internal trainers
The conflict lands with you. Now so does the tool for it.
Clarify conflicts early, strengthen managers, pass on the method.
Competence in-house instead of buying it in.
Between a manager and the team, between two departments or in a restructuring: you are the go-to person. In Practitioner you learn to clarify such situations early and professionally, and you give managers and teams tools they apply themselves in everyday work.
HR and people developmentYou become the go-to person when things grate between managers and teams, and you clarify early, before external mediation is needed.
Internal trainersYou pass the method on in your own trainings and workshops, with materials in your company design.
Managers who train their teamsYou make the method the shared language in your area. For your own leadership alone, Professional is the right path.
The goal for your organisation
Clarify conflicts earlier, make decisions faster and keep the competence in-house instead of buying it in.
You only want to use the method in your own leadership? Then Professional is your path.
When it comes to decisive conversations and dynamics, they call you.
And you know what to do.
Your title
Certified Systemic Negotiation and Conflict Manager
Two heads of department have been blocking each other for weeks. You bring them to one table and lead the conversation.
A manager comes to you before a difficult conversation. She leaves with a plan.
Your trainings make the method the shared language in the organisation.
Your content
What you learn in the programme
You learn the method, use it to clarify conflicts in-house and pass it on to managers and teams.
01Reading dynamicsWhat really happens in conversations, including what nobody says
02Supporting people professionallyGuiding individuals and groups safely through decisive conversations and difficult situations
03Moderating conversationsLeading clarifying conversations as a neutral third party
04Giving trainings in the organisationPassing the method on to managers and teams, with materials in your company design
05Strengthening your role in the organisationSetting up your internal offer, winning over management and leaders, making impact visible
My method
100%
The 100% principle
100% responsibility for your own contribution, regardless of how others behave. You don’t have to wait for others to change. Your impact starts with you.
01See it.Read the situation.What is said and what is meant, for everyone involved and for you.
02Shift it.Change the dynamic.Through your own contribution: together against the problem, not against each other.
03Shape it.Shape the outcome.With the conversation tool YOU → I → WE.
Your programme at a glance
One foundation. Three building blocks only Practitioner has.
01Only in Practitioner
Working with others
from week 8, 8 sessions of 90 minutes
Supporting people
Moderating conversations
Leading trainings
Ethics and attitude
02Only in Practitioner
Your role in the organisation
weeks 1 to 12, live with Jennifer every 2 weeks
Positioning as the internal go-to person
Setting up an internal training format
Winning over management and leaders
Making impact visible
03Only in Practitioner
Mentoring
months 4 to 6, live every week
The open hour with Jennifer, as needed
Your cases and questions from practice
Two supervision sessions during the programme
Alumni community
The foundation
The method · 12 weeks · 60 minutes live every week · two sessions to choose from
Jennifer shows you the method in real situations. Then you apply it to your own cases in small groups.
Your schedule
How your programme works.
Six months to your qualification. For twelve weeks you learn the method, then it continues live until month 6.
Learning the methodPractice and mentoring · months 4 to 6
Foundation
60 minutes live every week, weeks 1 to 12
Input, demonstration, case work in small groups.
Your role in the organisation
60 minutes every 2 weeks, weeks 1 to 12
Internal go-to person, training format, winning over leaders.
Working with others
8 sessions of 90 minutes, every 2 weeks from week 8
Supporting, moderating, leading trainings, ethics.
Mentoring
60 minutes live every week, months 4 to 6
The open hour for your cases and questions, as needed.
Week 1Week 12Month 6
Months 1 to 3: about 2.5 hours a weekThen 1 to 2 hoursTwo sessions to choose fromJoin any monthProgramme start 28 January 2027
Your materials
What you get
So you can picture what the programme feels like.
01
Welcome package
Sent to you by post, with workbook and prompts for everyday life
02
Workbook
Your companion through the programme, for notes and reference
03
Online academy
Learning videos for reference, whenever you need them
04
Live sessions
Live with Jennifer every week, two sessions to choose from
Plus
Training materials · for your internal trainings, in your company design
Your qualification
The certification
Certified Systemic Negotiation and Conflict Manager
Certificate of the Akademie für Verhandlungs- und Konfliktführung
“She achieved results we would not have thought possible. Methodical excellence with empathy, a real game changer.”
Dr. Laura K. · Grant Thornton AG
Understand Human Dynamics. Shape the Outcome.Understand Human Dynamics. Shape the Outcome.Understand Human Dynamics. Shape the Outcome.Understand Human Dynamics. Shape the Outcome.
Who trains you
Dr. Jennifer Helgert
In more than 15 years as a lawyer, business mediator and negotiation expert I have supported negotiations with a total volume of more than 1 billion euros. Along the way I learned:
“Human skills are not soft skills. Every day they decide the quality of our results, at work and in private.”
From this experience I developed a method that lets us read human dynamics, dissolve resistance and positively influence decisions. In Practitioner I pass it on to you so that you can support others with it.
“This really is the best coaching I have had so far. I am thrilled. Every day, every collaboration with other people is a chance to improve our own negotiation skills and techniques, and we get to use it.”
Sabine H.
Lang Hugger Rampp Architekten
“My respect for difficult conversations has turned into enthusiasm. What I learned will shape the way I lead conversations and people forever.”
Lutz W.
Kölner Sportstätten GmbH
“The training with Dr. Helgert was of great value to me, because her concept teaches very practical approaches that I could apply straight away […]. What I learned helps me a great deal to resolve conflicts constructively and to lead conversations purposefully.”
